Support
We’re here when you need us.
A quick question or a complex account issue, either way you have a real team on the other end. Live chat is fastest for anything time-sensitive, email when you need to attach context, and the help center for what other traders have already asked.
Live chat
Open the in-app messenger for real-time help. The AI assistant answers immediately; ask for a human at any point.
For anything detailed, or when you cannot get into your account, write to [email protected] from the address you signed up with.
Help center
Rule explainers, walkthroughs, and the long-form answers behind everything below. Searchable and always current.
Before you write in
Six things, and we can skip the back-and-forth.
- 01
Your account email
The address you signed up with. Helps us find your account fast.
- 02
Your account and progress
Which account you're trading, and how many of your 15 qualifying trades are banked.
- 03
The market or trade reference
Market name, market ID, or trade ID if you have it.
- 04
A clear description of what happened
What you tried, what you expected, what actually happened.
- 05
A screenshot or screen recording
A 10-second clip beats two paragraphs of explanation.
- 06
Timestamps
When did it happen, in your local time? Within ten minutes is fine.
Instead of this
“Hey, something is broken. My trade didn't work and I think you owe me money. Please fix asap.”
Try this
“Account: [email protected], Pro challenge, 7 of 15 qualifying trades banked. At 2:47 PM ET on May 22, I placed a YES order on the Fed June rates market for 120 contracts at 64¢. The order shows filled in my history but my balance didn't update. Screen recording attached.”
Frequently asked
The fine print,
made plain.
Quick answers to the mechanics questions traders ask most. For anything not covered, our team is one message away.
Create an account at app.tradecatalyst.com/signup and pick the account you want to trade. It is one payment: no subscription, no trading fees, no profit split.
For the full fee breakdown, including withdrawals, see What does Catalyst cost?
Still haven’t found what you’re looking for? Browse the full help center